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Frequently Asked Questions

This section answers frequently asked questions (FAQs) about using and installing PurSpeed XL Web Accelerator. Click any of the following questions for resolution information.

1. Overview of PurSpeed XL Web Accelerator

  1. How does PurSpeed XL Web Accelerator work?

  2. Will I benefit from using PurSpeed XL Web Accelerator?

  3. What types of content does PurSpeed XL Web Accelerator speed up?

2. Download and Installation Help

  1. Where can I download the PurSpeed XL Web Accelerator installer?

  2. I'm having difficulty installing PurSpeed XL Web Accelerator. Where can I get additional assistance?

3. Using PurSpeed XL Web Accelerator

  1. How do I start PurSpeed XL Web Accelerator?

  2. How do I change the image quality setting for a particular image?

  3. How do I change the image quality setting for all images?

  4. What do the statistics displayed in the Statistics dialog mean?

4. Product Details

  1. How do I use Internet Explorer with PurSpeed XL Web Accelerator?

  2. How do I use other browsers with PurSpeed XL Web Accelerator?

  3. Does PurSpeed XL Web Accelerator speed up email?

  4. Where do I go if I have problems with PurSpeed XL Web Accelerator?

  5. Where can I get product information on how to use PurSpeed XL Web Accelerator?

  6. Does PurSpeed XL Web Accelerator speed up my secure (HTTPS) transactions such as my web banking?

  7. What operating systems can PurSpeed XL Web Accelerator be installed on?

  8. What system requirements are necessary to use PurSpeed XL Web Accelerator?


1. Overview of PurSpeed XL Web Accelerator

  1. How does PurSpeed XL Web Accelerator work?

    PurSpeed XL accelerates your Internet access through proprietary text and image compression, content caching and other network optimizations.

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  2. Will I benefit from using PurSpeed XL Web Accelerator?

    If you have a slow Internet connection (such as a dial-up or wireless connection) with bandwidth of less than 300Kbps, you will experience a significant degree of acceleration using PurSpeed XL.

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  3. What types of content does PurSpeed XL Web Accelerator speed up?

    PurSpeed XL Web Accelerator significantly speeds up web page access.  To achieve this speed up, proprietary lossless compression is applied to text, html, xml, javascript and style sheets.  Proprietary image compression is applied to gif images, jpeg images and Flash content.

    PurSpeed XL also accelerates email traffic (POP3 and SMTP) using lossless compression.

    PurSpeed XL does NOT speed up file downloads (over FTP or file sharing programs), streaming audio/video and HTTPS (secure web sites).

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2. Download and Installation Help

  1. Where can I download the PurSpeed XL Web Accelerator installer?

    Your Premier Internet Service Provider (ISP) will provide you with a location to download the PurSpeed XL Web Accelerator installer. Contact your ISP for further information.

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  2. I'm having difficulty installing PurSpeed XL Web Accelerator.  Where can I get additional assistance?

    Click here for installation instructions. For those requiring additional assistance, a full set of screenshots are provided in the Technical Support section to assist you with the installation procedure.

    It you are still experiencing problems installing, contact your Premier Internet Service Provider for further assistance.

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3. Using PurSpeed XL Web Accelerator

  1. How do I start PurSpeed XL Web Accelerator?

    PurSpeed XL Web Accelerator is launched automatically every time Windows starts. You do not have to launch it manually.

    A PurSpeed XL Web Accelerator icon appears in the Windows system tray to show that it is operating in the background.

    Click here to consult the product guide for more information.

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  2. How do I change the image quality for a particular image?

    Right-clicking on an image within Internet Explorer and selecting "Show Original Image" allows you to view the original image.  Selecting "Show All Original Images" allows you to view all original images on the entire web page.

    Click here to consult the product guide for more information.

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  3. How do I change the image quality setting for all images?

    Right-click on the PurSpeed XL Web Accelerator taskbar icon and select "Settings". Select the "Image Quality" tab. Adjust the slider bar to the desired image quality setting. Press OK to save the changes.

    Click here to consult the product guide for more information.

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  4. What do the statistics displayed in the Statistics dialog mean?

    Click here to consult the product guide for more information.

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4. Product Details

  1. How do I use Internet Explorer with PurSpeed XL Web Accelerator?

    Internet Explorer is automatically configured to use PurSpeed XL Web Accelerator.  Use Internet Explorer as you normally would.

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  2. How do I use other browsers with PurSpeed XL Web Accelerator?

    Netscape Navigator is automatically configured to use PurSpeed XL Web Accelerator.  Use Netscape as you normally would.

    For other browsers such as Opera and Mozilla, PurSpeed XL Web Accelerator works with any web browser that allows you to specify an HTTP proxy. You must set the HTTP proxy host to be "127.0.0.1" and the port number to be the local listening port of the PurSpeed XL Client (5400 by default). Consult your browser's documentation for information on how this can be done.

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  3. Does PurSpeed XL Web Accelerator speed up email access?

    Yes, PurSpeed XL automatically accelerates your email traffic (POP3 and SMTP) for all popular email clients such as Eudora, Outlook, Outlook Express and Netscape Mail.  Other email clients should work transparently as well.

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  4. Where do I go if I have problems with PurSpeed XL Web Accelerator?

    First, consult the PurSpeed XL Web Accelerator Product Guide of the Advanced module.

    Secondly, try our Help (FAQ) Database (this page).

    Next, try the Technical Support section.

    If you are still unable to resolve your problem then contact your Service Provider.

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  5. Where can I get product information on how to use PurSpeed XL Web Accelerator?

    Click here to view the Product Guide.

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  6. Does PurSpeed XL Web Accelerator speed up my secure (HTTPS) transactions such as web banking?

    PurSpeed XL Web Accelerator does not accelerate secure transactions. Secure web sites will continue to work by bypassing the acceleration component. If you have a Secure application that you would like accelerated, inquire about the PurSpeed XL Secure product.

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  7. What operating systems can PurSpeed XL Web Accelerator be installed on?

    PurSpeed XL Web Accelerator can be installed on any of the following operating systems:

    Windows Operating Systems: Macintosh Operating System:
    • Windows 95b w/ Winsock2
    • Windows 98
    • Windows 98SE
    • Windows Millennium Edition (Windows ME)
    • Windows NT 4.0
    • Windows 2000
    • Windows XP
    • Pentium 200MHz (or equivalent)
    • 64MB RAM
    • at least 5MB of hard-drive space.
    • OS X 10.2 or later
    • PowerPC G3 processor
    • 333MHz
    • 128MB RAM
    • 6MB of hard drive space.
    Web Browser: Web Browser:
    • Internet Explorer 4.0 (or later)
    • Netscape Communicator 4.0 (or later)
    • Safari 1.0 or later

    PurSpeed XL Web Accelerator requires at least Internet Explorer 4.0 and Netscape 4.0 or any later version of either browser.

    Note that the PurSpeed XL Email Acceleration component requires Windows 98 and above, and that the PurSpeed XL Pop-up Blocker component requires Internet Explorer 5.0 and above.

    Newer versions of Microsoft Internet Explorer are available free of charge through Microsoft.

    For Windows 95 users: Currently, Microsoft does not permit Windows 95 users to install Internet Explorer 6 or greater, however, Internet Explorer 5.5 is available.

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  8. What system requirements are necessary to use PurSpeed XL Web Accelerator?

    Windows Operating Systems: Macintosh Operating System:
    • Windows 95b w/ Winsock2
    • Windows 98
    • Windows 98SE
    • Windows Millennium Edition (Windows ME)
    • Windows NT 4.0
    • Windows 2000
    • Windows XP
    • Pentium 200MHz (or equivalent)
    • 64MB RAM
    • at least 5MB of hard-drive space.
    • OS X 10.2 or later
    • PowerPC G3 processor
    • 333MHz
    • 128MB RAM
    • 6MB of hard drive space.
    Web Browser: Web Browser:
    • Internet Explorer 4.0 (or later)
    • Netscape Communicator 4.0 (or later)
    • Safari 1.0 or later

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